To provide and maintain our services, we collect information falling into specific categories. Identity and contact data include name, address, date of birth, and email, necessary for account opening and validation. We also collect transactional and financial data from top-up and withdrawal operations. Finally, we store usage and device data (IP address, browser type, access logs) and communications with our support departments.
Every processing operation is based on an appropriate legal basis. We process personal data primarily for the execution of the contract concluded with the user upon registration. Furthermore, we process information in compliance with applicable legal and regulatory obligations in our industry. Some processing is based on our legitimate interests (such as fraud prevention or network security), and where required, we collect explicit consent, for example, for specific promotional communications.
The acquired information is used to enable account access, process payments, and ensure the delivery of requested services. We also use data to maintain high security standards, monitoring for anomalous transactions and preventing unauthorized access. Anonymized data supports statistical analyses necessary for developing new features, while communications with support help resolve disputes promptly and improve customer assistance.
We retain personal data in our IT systems only for the time strictly necessary to achieve the purposes for which it was collected, or to comply with legal retention requirements (such as accounting obligations or anti-money laundering regulations). At the end of these predetermined periods, we proceed with secure deletion or irreversible anonymization of the relevant records.
Our platform utilizes carefully selected service providers to support technological and financial operations. Data may be shared in encrypted form with payment processors, identity verification services, and hosting infrastructure. We do not sell, rent, or trade personal information. Disclosure to third parties occurs solely if prescribed by law or requested by public authorities in the course of legitimate investigations.
Given the digital nature of our services, information may be transferred and stored on servers located outside the user's country of residence. In such cases, we implement robust legal and technical safeguards to ensure that the transfer complies with the protection standards established by regulations, using standard contractual clauses or other internationally recognized safeguards.
We adopt reasonable and appropriate technical, physical, and organizational measures to protect data from accidental destruction, alteration, and unauthorized access. We use encryption technologies for the transmission of sensitive information and strict access control protocols. However, it is essential to recognize that no internet network is entirely impenetrable; therefore, despite our utmost commitment, we cannot provide an absolute guarantee of inviolability.
Users maintain full control over their personal information. You can exercise the right of access, requesting a copy of the data we hold, and the right to rectification in case of inaccuracies. Where applicable, the right to erasure ('right to be forgotten'), restriction of processing, the right to object, and data portability are guaranteed. Any previously given consent can be withdrawn at any time without prejudice to the lawfulness of past processing.
To exercise your rights or raise concerns regarding information protection procedures, please contact our dedicated department by sending a communication to the email address: [email protected]. We will handle each request with due diligence and respond within the timelines established by current regulations.
This policy is subject to periodic revisions intended to incorporate new operational practices or emerging legal obligations. Any substantial alteration will be communicated to users via notices on the platform or by email. Changes will take effect from the date of publication of the updated version of the document.